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FAQ

  • Q Tailor-Made Service

    A
    We will manufacture our CNC machines as standard design in most cases, however your can also request customized services or OEM services to match your actual business needs.
     
    • Table sizes could be customized designs with popular options.
     
    • Logos and colors could be personalized based on your needs.
     
    • Laser powers and brands could be customized as your requirements.
     
    • Special CNC machine configurations could be customer-oriented designing.
     
  • Q Warranty Service

    A
    • One year or more warranty for different CNC machines under normal use and we supply lifetime maintenance.
     
    • 24/7 technical support by Phone, Email, Skype, Whatsapp and online live chat around the clock.
     
    • Free training to make sure that you can master the basic operation of your CNC machine.
     
    • User-friendly multi-language user manual and instructional documents, clear and easy to understand.
  • Q How to buy

    A
    • Step 1. Consult: We will recommend the most suitable CNC machines to you after being informed by your requirements.
     
    • Step 2. Quotation: We will supply you with our detail quotation according to our consulted machines with the best quality and price.
     
    • Step 3. Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding.
     
    • Step 4. Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract.
     
    • Step 5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.
     
    • Step 6. Inspection: The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before out of factory.
     
    • Step 7. Shipping: We will arrange the delivery as the terms in the contract after the confirmation by the buyer.
     
    • Step 8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.
     
    • Step 9. Support & Service: We will offer professional technical support and customer service by Phone, Email, Skype, Online Live Chat, WhatsApp around the clock.
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Foshan Pallas CNC Equipment Manufacturing Co.,Ltd. is a leading professional manufacturer of CNC panel saws, edge banding machines, CNC cutting machines and CNC drills in China.

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 Email: olivia@kaihongmac.com
 Phone: +86-15889951570
 Tel: +86-757-25555299
 WhatsApp: +86-15889951570
Address: Erheng Road,Xinxi North, Lunjiao, Shunde district, Foshan, Guangdong
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